Kentucky Derby Car Service Terms and Conditions
The Kentucky Derby is a designated special event and all reservations and/or sales are final. No refunds will be made after the reservation has been secured with your credit card for payment, with the following exception:
A full or partial refund may be credited if the management of ETS determines a catastrophic event or natural disaster effecting individual or group travel by air or ground, and/or, the running of the Kentucky Derby occurred is postponed or cancelled as a result of said event. In which case, it is hereby understood as relates to the exception above, that the management of ETS, will be the sole determinant of any refunds in full or in part.
Services are limited to a 15 mile radius from the downtown Louisville metro area; and do not include any Louisville Airport (Standiford Field or Bowman Field or Atlantic Aviation) pickups.
The above pricing does not include parking passes for Churchill Downs. Customers should obtain these passes directly from Churchill Downs as part of your ticket purchases. Executive Transportation Service may be contacted for other parking options at (502)817-3647.
All reservations will include a standard 20% Gratuity. Customers are not prohibited from awarding higher gratuities to either their driver and/ or the company for services rendered by contacting the management of ETS at (502) 817-3647.
Cell phone numbers listed on the reservation are expected to be in service and available from pickup to return unless ETS management has been contacted in advance to approve other arrangements for contact.
The designated representative for the reservation will receive an immediate confirmation that the reservation has been received and has been scheduled for transport by email only.
The designated party will be given the assigned name and phone for the driver assigned to the reservation at least (7) days before designated pickup date
Low Price Guarantee
Executive Transportation, as the most reputable and competitive carrier in Metro Louisville, will match any lower price from our competitors under the following stipulations:
- Customer must present to our management a verifiable contract from our competitor for the same 2 day, 10 hour per day service package, equipment or equivalent.
- The competitor must be a licensed ground transportation carrier who is registered as ground transportation carrier on a regular yearly basis with the State of Kentucky Transportation Cabinet.
- The competitor must be registered with the Louisville Better Business Bureau with at least an A rating or higher.
Any questions or concerns about your reservation can be directed to ETS Operations (502)-817-3647 or by email firstname.lastname@example.org